Privacy Policy

QEOPS Privacy Policy

This Privacy Policy sets out how all data, including personal data, collected through your access to the website https://qeops.eu will be processed by EOPS Solutions S.R.L., the administrator and owner of the platform https://qeops.eu (hereinafter referred to as “QEOPS”).

By continuing to use the SITE, you understand that navigating the pages of the https://qeops.eu website and interacting with the company’s products or services implies the request of certain personal data. Refusal to provide such data may result in the inability to sell and deliver the products you have ordered.

Before providing any personal data through the SITE, your consent will be requested, if applicable, for certain data processing activities carried out by QEOPS in accordance with Article 3 of this Policy.

If you have any requests or questions regarding the processing of your personal data within EOPS Solutions S.R.L., please contact the company’s designated Data Protection Officer at dpo@qeops.ro.

If you submit a request for access to the processing activities of your personal data, please note that due to our routine data processing and automated deletion rules according to our Retention Policy, some data may be modified or deleted after your request. In this case, QEOPS will provide the information held at the time the request is received.

1. Contact information of the data processing entity:
Personal Data Controller:
EOPS Solutions SRL (“QEOPS” or “the company”)
Headquarters address: Adriana 11 building C6 (BUCH11) CTPark, Dragomirești-Deal, Ilfov 077096.
You can contact us via:
Email: dpo@qeops.ro
Post office: at the address above.

2. How we collect your personal data:
Directly from our clients (legal entities) through their representatives. We store and process personal data of decision-makers and signatories of contracts and other financial or administrative documents only when such data is necessary for service provision on behalf of our client, such as:
• Ordering a product via a client’s website or other remote (online) or in-store (offline) purchase methods;
• Direct contracting of QEOPS services by our client.

3. Purposes of processing your personal data within QEOPS:
• Displaying our services;
• Publishing content based on your preferences;
• Executing a remote sales contract (e.g., sending SMS updates via subcontractors about order status);
• Generating shipping labels (AWBs) for product deliveries via courier partners;
• Invoicing individual consumers;
• Managing complaints related to delivery or storage;
• Complying with legal obligations to inform public authorities (e.g., police, fire department);
• Corporate operations;
• Defending QEOPS rights and third-party interests (e.g., employees, partners);
• Sending commercial offers upon request;
• Receiving CVs for job applications.

4. Legal grounds for processing your data:
• Your consent (Article 6(1)(a));
• Contract performance (Article 6(1)(b));
• Legitimate interest of the company (Article 6(1)(f)).

5. Principles of personal data processing:
We ensure your personal data is:
– Lawfully, fairly, and transparently processed;
– Collected for specified purposes only;
– Relevant and limited to intended use;
– Accurate and updated;
– Not kept longer than necessary;
– Stored securely.

6. Categories of data we process:
• Identification data: name, surname, and—if required—ID for verification (not stored);
• Contact data: email, phone number, delivery address;
• Legal entity data (if ordering in that capacity).

7. Recipients of your data and processing results (reports, etc.):
• Contractual partners and subcontractors (e.g., couriers), who may ask for ID upon delivery;
• Upon written request, the list of data recipients is available at office@qeops.ro;
• Statistical data may be shared with auditors of the main shareholder;
• Data is shared only under agreements ensuring data protection compliance.

8. Where we process your data:
• Within Romania and with partners in the USA (e.g., ANVIZ Global, cloud storage);
• For countries outside the EEA without an adequacy decision, we will notify you in advance and ensure standard contractual clauses or other safeguards are used.

9. Candidate data processing:
• For job applications, we process only necessary data:
– Identity (name, address, ID number, etc.)
– Contact (email, phone)
– Professional background (employer, experience, salary, etc.)
– Online/public data (cookies, social media)
– Sensitive data (e.g., union affiliation, health) only if hired.
• Sources: directly from you or third parties (recruitment platforms, recommendations, prior employers).

9.1. Retention period:
Personal data is retained for up to 3 months unless employment is formalized. Consent is needed to retain data longer. Unsolicited CVs may be deleted.

10. Use of Cookies:
No cookies will be installed on your devices when accessing https://qeops.eu website.

11. Your rights:
• Right to information about processing, recipients, retention, and source;
• Right not to be subject to automated decisions (QEOPS does not use such systems);
• Right of access and to receive a copy of personal data;
• Right to data portability (transfer);
• Right to rectification of inaccurate data;
• Right to restrict processing (e.g., if accuracy is contested);
• Right to erasure (under legal conditions);
• Right to be informed before processing restrictions are lifted;
• Right to contact the Data Protection Authority (ANSPDCP) or court.

12. How we protect your data:
• Technical and organizational measures;
• Regular training and testing of staff and partners;
• Regular review of policies and supplier assessments;
• Personal data processing agreements with contractors.

13. Updates:
This Privacy Policy may be amended periodically to comply with law and best practices. Updated versions will be published on our website.